What is a virtual assistant (VA)?

From tasks and timelines to pricing and performance, we’ve answered the most common questions to help you feel confident moving forward with virtual support.

What kind of tasks can a VA handle?

Virtual assistants can manage calendars, emails, social media, customer service, bookkeeping, research, sales support, and much more—depending on your business needs.

How do I know if I need a VA?

If you’re overwhelmed with repetitive tasks, missing growth opportunities, or spending time on work that isn’t your highest value—it’s time to hire a VA.

How do you find and vet your virtual assistants?

We use a rigorous, multi-step process that includes aptitude testing, role-specific training, and personal interviews to ensure you get top-tier talent.

Will my VA work my hours?

Yes. Our VAs are based in the Philippines and adapt their schedules to match your business hours, ensuring real-time communication and support.

Is communication a challenge with overseas assistants?

Not at all. Our VAs are fluent in English, have excellent written and verbal skills, and are trained in Western business communication standards.

How do I manage my VA day to day?

We help onboard your VA with structured check-ins, daily reports, and tools for communication. Plus, we provide ongoing support to ensure success.

What if it’s not a good fit?

We offer a performance guarantee. If you’re not satisfied, we’ll work quickly to address concerns or replace your assistant at no extra cost.

How much does it cost to hire a virtual assistant?

Pricing depends on the role and experience level, but most clients save 60–70% compared to U.S.-based hires—without sacrificing quality.

How soon can I get started?

Once we understand your needs, we typically present vetted candidates within 7–10 days. Many clients are fully onboarded in 2-3 weeks.

Uncategorized - NexusPoint

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